If someone scans your card or app and your account is inactive, your details will not be accessible. This usually means your account setup has not been fully completed or approved. This will also prevent you from accessing the JNCTN app.
How to check if your account is inactive
To check your account status:
App view
- Sign in to JNCTN PWA
If you are presented with the screen below your account is inactive:
Admin Portal View
- Sign in to JNCTN
- Navigate to the Profile
- Review the account status
- Here you can see if the account has an inactive tag
Troubleshooting methods
Before contacting support check the following criteria:
- A profile photo (see Photo Guidelines – JNCTN)
- Ask your administrator for approval
Administrator approval
Account approval is provided by an administrator. This can occur in one of the following ways:
- You are added and approved as part of an organisation
- You have registered your own organisation and completed the required setup
Important note
Your account must meet all of the above requirements before it becomes active.
If your account is inactive, you wont be able to receive a physical card.
If your account is inactive, you wont be able to receive a physical card.